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Professional Services Customers
Learn How Activant Professional Services Customers Have Improved Their Business
- To guarantee employees got the most our of the solution and stayed on implementation schedule, Abatix invested in an Activant System Audit. "We knew (it) would be a good way to keep up on the right track," says Eric Pargmann, technology utilization manager.
- Faced with inventory balancing issues, Baja Tile President Don Rapp asked an Activant Application Consultant to visit his company. The results were resounding: the consultant helped Rapp balance his inventory, resulting in a $40,000 tax savings in just one year.
- Activant Professional Services Application Consulting helped Banner Supply, a Florida-based building materials distributor, think outside of the box and dramatically increase solution utilization while decreasing inventory levels.
- Activant Application Consultant Helps Beaver Tile and Stone Improve Business Processes and Boost Profitability
- Staff at Don Blackburn and Co. wanted a seamless, smooth transition from Activant Acclaim to Activant Prophet 21. With the help of Activant's Professional Services teams, they got what they wanted, plus ongoing support after go-live.
- With guidance from an Activant Application Consultant, Bresco, a Birmingham, AL-based restaurant equipment supplies distributor, has reduced pick time from 15 to 20 minutes to less than 10, reduced outstanding accounts receivable from $3.4 million to $1.6 million in less than six months, increased service levels, and much more.
- Thanks to help from an Activant Application Consultant, Dayton Supply and Tool Company saves $8,000 per year on stationary and postage and reduced cycle counting time by 50 percent. "Activant consultants walk us through everything and show us what's relevant to our business and what's not," says Jim Woessner, operations manager.
- An Activant consultant helped executives at Donovan Industries better leverage their solution, the company cut backorders while decreasing overall inventory value.
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Duncan Equipment Company recognizes that the role of distributors is changing as customers demand more in the way of services. To stay ahead of the curve, the company has embraced technology.
- Dan Cornish wasn't surprised when an Activant Application Consultant looked at E.F. Bailey's processes and suggested ways to maximize the use of his company's Activant solution. What did surprise Cornish, a manager at the company, was the speed at which the company realized benefits from the engagement.
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Guardian Fire and Safety: Activant's Professional Services Web-based support offers Jean Boseman the ability to log cases online and communicate with a team of solution experts to resolve issues. "Because it answers my questions unobtrusively, it gives me time to go about my normal duties," she says.
- Jim Scott, the new director of finance at HCS-Cutler, a distributor of construction and industrial tools and supplies based in Rancho Cucamonga, CA, figured that attending Activant's annual user conference for wholesalers and distributors would be the quickest way to learn everything he didn't know about Prophet 21. He didn't figure wrong, as it turned out: "I got more than I went in for," he said.
- After merging with another distributor, executives at Industrial Process Equipment Group asked an Activant Application Consultant to come onsite and help employees new to the company's solution learn the ropes. They got much more out of the engagement: Purchasing time dropped by 20 percent, annual inventory carrying cost dropped by 20 percent, and the time employees spent on month-end processes dropped by 40 percent.
- "The consultants are very knowledgeable and pleasant, and taking advantage of this type of consulting has been of great benefit to our company," says Randi Patterson, system administrator at J.H. Wright & Associates. Activant's Web-Based Consulting program helped the team at J.H. Wright gain a better understanding of their Activant solution.
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Landrum Supply President, John Landrum, was wary of migrating to Activant Acclaim until he found out about Activant Professional Services and the implementation process.
- Activant's Custom Education Program helps executives at Main Electric Supply Co. ensure employees get educated on their solution. "It's critical to educate staff, and it's our responsibility to give them what they need to get up to speed," says Ken Malouf, operations manager.
- Jeff Futrelle, president of Meco Inc. of Augusta, realized he needed to fine-tune company processes and asked an Activant Application Consultant to perform a System Audit. The results: $1,200 month savings through automated accounting procedures, streamlined processes, and much more.
- After realizing that the solution could handle many of the tasks his employees performed manually, Bill Klein, director of ACS: a Business of Invacare Supply Group, invited an Activant Application Consultant to his office, and increased inventory turns by 56 percent and much more.
- Activant Application Consulting helps Menard Electronics, Inc. clean up its inventory and improve its shipping processes. "Activant consultants are in the best position to tell you what works and what doesn't, because they are out there with the customers every day of the week," says Bryan Menard, system administrator for the distributor.
- The concept of working with a consultant via the Internet initially surprised Rob Reynolds, vice president of Midwest Equipment and Supply Co. Now, after a few online sessions with an Activant consultant, Reynolds loves the convenience of Web-Based Consulting. "Sometimes we need help but can't dedicate a full day to a consultant," he says. "Web-Based Consulting lets us work with a consultant for just a few hours."
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Mustang Electric, a start-up in a competitive marketplace, knew that they needed a strong, yet flexible Windows-based solution that adapted well with the electrical industry -- and they needed it fast! Activant got Prophet 21 up and running in three weeks.
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Oasis Instrumentation specializes in the ultra high purity industry. With local inventory and premier customer service supported by more than 81 years of experience and more than $1 million in inventory, Oasis is the full line Parker Hannifin Instrumentation, Seal, and Filtration distributor for Arizona. Conveniently located in Tempe, AZ, Oasis measures its success on its ability to anticipate and exceed its customers' unique needs.
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Outdoor Equipment Distributors invests in regular consulting engagements to stay on top of everything built into its Activant solution. "We need to take advantage of everything it offers," says Todd Holland, operations manager.
- Employees at Precision Fitting and Gauge understand that sometimes it takes someone from the outside to help make positive changes. With the help of an Activant Application Consultant, the company saves $1,000 per month in postage-related expenses and $5,000 per year on audits.
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Progress Supply increased sales while cutting purchasing by working with an Activant Application Consultant: "We had been purchasing reactively instead of proactively, and realized that we needed someone from the outside to look at what we were doing and make suggestions and adjustments," said Mark Faessler, president of Progress Supply.
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Quality Mill Supply Company, Inc., Indiana's largest independent industrial distributor, relies on Activant Trading Partner Connect B2B Alliance and B2B Buyer to improve customer satisfaction, maximize efficiency, and reduce operating costs.
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Quality Tools and Services installed an Activant Virtual Private Network and increased connectivity while decreasing its monthly telephone investment by $500. "Instead of paying for the 56K leased line every month, I'm only paying for my DSL - which was already in place," says company president Jeff Baham.
- "We went live on time without any real stress, and spent a lot less money than we originally anticipated," says Theresa Rasor, a director at Reed City Power Line Supply. The Michigan based electric equipment and supply wholesaler used Activant Professional Services to make go-live a cinch.
- When Allan Coleman founded Regional Automation Controls, he needed to implement his Activant solution as quickly as possible. Hardware Hosting enabled him to go from "zero to 100 percent live" in less than two weeks, while allowing him to control ongoing operational costs.
- When Reliable Hydraulics lost its IT person, the company didn't search for a replacement. Instead, an Activant Application Consultant now visits the company once a month to run month-end reports, train new employees, and perform upgrades - tasks the system administrator used to perform.
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R.L. Brews Ltd., a leading provider of electrical equipment and supplies, is a firm believer in Activant Educational Services. As part of their learning experience, all new R.L Brews employees are expected to complete Activant's computer-based training series. Within six weeks new R.L. Brew personnel are up and running smoothly.
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SCR, Inc. wanted to utilize their Activant solution to its fullest potential. With an Activant Professional Services System Audit, they learned how to better use their solution to process all of their business transactions more efficiently.
- Rene Savage, system administrator at Stellar Industrial, works hard to ensure that her employees gets the most out of her company's Activant solution. Activant's Custom Education Program helps: "This definitely helps us find targeted resources that help improve our employees' effectiveness."
- "We've saved thousands of dollars in just the automation of day-to-day activities," says Matt Soseman, system administrator for Tompkins Industries, Inc. Activant Application Consultants helped the Kansas-based distributor deliver on its promise of exceptional customer service.
- Life has been easier and more productive for Try Hard Industrial Supply employees since the company invested in a Virtual Private Network (VPN). "Because our sales reps can use VPN to access our solution from the road, they have more time to sell proactively. They're not spending their time traveling to and from the office to do administrative work," says Deanne Sinclair, IT and quality manager.
- Working with Activant Professional Services to prepare their technology for a disaster helped United Electric executives recover after a tornado struck their business.
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Valin Corporation, a Silicon Valley-based fluid and gas handling, measurement, and control components supplier, migrated to a Windows-based solution with Activant Prophet 21.
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Wake Supply, a vinyl siding, doors, and window distributor, had to upgrade to Activant Prophet 21 quickly, when their rapid growth and changing inventory could not be supported by their then current accounting system. Fortunately, the transition to Activant Prophet 21 was quick and easy for even the most novice computer user.
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